Shipping & Handling

Sometimes a purchase doesn’t work out as expected. This page explains how we handle returns, refunds, and exchanges with fairness and transparency.

Merchant Info

A bakery by heart, a business by law. Both matter.

• Business Name: Cake Rules Everything Around Me, LLC
• Address: 3975 Landmark St Suite 400, Culver City, CA 90272
• Email: support@meetatreno.com
• Phone: (304) 356-9612
• Entity File Number: 201914810589

1. The Return Window

You may request a return on eligible items within 14 calendar days from the date your order is marked as delivered by the carrier.

Requests made after this “freshness window” may not be accepted.

2. Return Eligibility

To qualify for a return, the item must generally meet these criteria:

• Be in unused, undamaged, and resellable condition.
• Include all original packaging, tags, and inserts.
• Be accompanied by proof of purchase (Order ID).
• Request submitted within the 14-day window.

3. Items Not Eligible for Return

Due to the nature of our business, certain items cannot be returned unless required by law.

• Final Sale

Items marked as “Final Sale”, “Non-Returnable”, or clearance items.

No Returns

• Custom / Made-to-Order

Personalized items (like custom cakes with names) cannot be returned.

Personalized

• Used or Altered

Items that have been used, eaten, installed, or damaged after delivery.

Condition Matters

4. Return Shipping Costs

Change of Mind: If you simply no longer want the item or ordered the wrong type, you (the customer) are responsible for return shipping costs.

Our Error / Defects: If the item arrived damaged or we sent the wrong one, we will review your case and generally cover reasonable return shipping costs.

About original fees

Original shipping fees (like our $6.99 flat rate) are normally non-refundable, unless the return is due to our error or required by law.

5. How to Request a Return

Please do not send items back without contacting us first. This ensures your return is tracked and processed correctly.

• Step 1: Contact us within the 14-day window via email or phone.
• Step 2: Provide your Name, Order Number, Item details, and Reason for return.
• Step 3: If damaged, please attach clear photos.
• Step 4: If approved, we will send you return instructions and the address.

6. Inspection & Condition

All returned items are inspected upon arrival. We may decline a refund or apply a partial refund if:

• Items are not in original condition.
• Parts or packaging are missing.
• There are signs of use or damage not caused by shipping.

7. Refunds

Method: Refunds go back to the original payment method (Stripe/PayPal).

Timing: We process approved refunds within 3–7 business days
after inspection. Your bank may take extra time to post the funds.

8. Exchanges

We offer exchanges primarily for defective or damaged items (subject to stock).
For other cases, we recommend returning the item for a refund and placing a new order.

9. Damaged / Incorrect Items

If your order arrives messy or wrong: Keep the packaging and
take photos immediately. Contact us, and we will offer a replacement,
refund, or reasonable solution.

10. Contact – Returns Support

Have a question about a return or refund? We are here to help make it right.

Reach out to us

• Cake Rules Everything Around Me, LLC
• 3975 Landmark St Suite 400, Culver City, CA 90272
• Email: support@meetatreno.com
• Phone: (304) 356-9612